Rent-A-Pump By Hegen Lease Agreement

This Equipment Lease Agreement is effective as of the date of order, and is made between Hegen Pte Ltd and you. This agreement sets out the consumer terms that apply to you when you purchase the electric breast pump device rental service from Hegen (i.e., Rent-A-Pump By Hegen).

 

 1. LEASE­­ OF EQUIPMENT

The following equipment will be rented out to you under the Rent-A-Pump By Hegen Service, as shown in the Rental Order # executed online or by any other means:

Rental Equipment

Quantity

Illustration

Hegen PCTO™ Double Electric Breast Pump Device

1

Micro USB AC Power Supply Adapter (5V Micro-B USB AC Power Supply Adapter)

1

 

This equipment remains our property and must be returned to us at 438A Alexandra Road #02-01 ATP Tower A Singapore 119967 upon termination of this service. The term of this lease will commence on the day you pick up / receive the item or the first day of the rental period listed as “Start Date” as shown in the Rental Order, whichever is later. It will expire on the last day of the rental period listed as “End Date” as shown in the Rental Order.

 

2. OTHER ASSOCIATED CHARGES

All rent and all other add-ons which may be bundled together with the Equipment Rental will be paid in full at the time of check out. However, the following charges set out below may apply after the end of the Rental Period:

Type of Additional Charges

Description

Charge Amount

Equipment Replacement

The Equipment is returned in a non-working condition and damaged beyond normal wear and tear – i.e. if the returned Equipment is found to have sustained any:

 (a) Water Damage(s) – i.e. any traces of water is found within the closed-loop Hegen PCTO™ Double Electric Breast Pump System

(b) Physical Damage(s) – i.e. any cracks, breakage or significant scratches on the Equipment body

Up to S$200

Loss of Device

The Equipment is not returned at all and we do not receive the Equipment within 14 days after the End Date of the Rental Period.

S$200

Late Return

The Equipment is not returned on time – i.e. within 2 working days after the End Date of the Rental Period.

S$10 per day past the expected date of return (i.e. 2 working days after Rental End Date)

 

At the end of the Rental Period, we reserve the right to inspect the Equipment within fourteen (14) days after the Rental End Date. During this fourteen-day (14-day) inspection period, Hegen Pte Ltd shall be entitled to charge your credit card via Stripe directly if any of the charges listed in the table above is applicable. You will be notified of this charge and an invoice will be issued via email. Normal wear and tear and small scratches are not chargeable.

 

3. USE 

You agree to use the Equipment in a careful, safe and appropriate manner, complying with and conforming to all laws, and regulations relating to the possession or use of the Equipment.

You shall use the equipment in accordance with Hegen’s Electric Breast Pump Instructions for Use. You agree to keep the equipment in good, usable, working condition. You must not attempt to repair or materially alter the physical or other makeup of the Equipment under any circumstances regardless of fault.

The Equipment is intended for repeated use by a single user at any one time and should not be shared among other users during the term of this Lease.

 

4. CONDITION OF EQUIPMENT AND LIMITED WARRANTIES 

Hegen PCTO™ Electric Breast Pumps rented from Hegen Pte Ltd are guaranteed to be correct according to your order, and in usable used or new condition.

Hegen Pte Ltd warrants to repair or replace Equipment which is or becomes defective under normal use. We will not be liable for incidental, punitive, consequential or any other damages resulting from defective Equipment; our liability is limited to repair or replacement of the Equipment.

If the Equipment is found to be defective, we will conduct a one-to-one exchange of the defective Equipment with a functioning equivalent (“Replacement Equipment”) within one (1) working day after the request for an exchange has been made at no additional cost.

However, if the faulty Equipment returned is found to be damaged by you due to abuse, misuse or alterations, you may be required to pay for the Equipment (pursuant to Section Three (3) of this Agreement).

For the best performance, Hegen Pte Ltd strongly recommends only using the Hegen PCTO™ Double Electric Breast Pump Device with Hegen-branded breast pump accessories. We will not be able to guarantee the performance of the pump if it is being used with third-party branded accessories or equipment. We also do not provide any warranty support for any of such third-party branded accessories or equipment.

 

5. LOCAL DELIVERY, OR PICK UP

For delivery, Hegen Pte Ltd does not ship on national holidays. We will ship out the Rental Order at least two (2) working days before the Rental Start Date. In the case of any unforeseen delays, if the Rental Order is shipped out in less than two (2) working days before the Rental Start Date and you are not able to receive your Rental Order by your Rental Start Date, we will adjust the Rental Start Date accordingly on a case-by-case basis.

For self-collection, our Customer Experience Team will attempt to reach out via email, phone, or WhatsApp to confirm your collection appointment, starting from 7 days before the Rental Start Date. However, we will not be liable for any late collection or non-collection so please contact us at cs@hegen.com to confirm your appointment at least 2 working days before the Rental Start Date if you do not hear from us.  

For Rental Orders which may include other standard retail non-rental products, all products contained in the order, the entire order will be fulfilled at the same time just before the Rental Start Date. 

 

6. EXTENSIONS AND CONVERSIONS

We offer extensions in the following time frames 30 days, 90 days, and 180 days. If you find yourself needing to keep your breast pump just a bit longer, extending your rental period is easy – simply access your account and your Rental Order from www.hegen.com during your Rental Period, choose the amount of time to extend, and checkout. Your account will be updated to show the new rental period.

If you enjoyed our Hegen PCTO™ Electric Breast Pump and would like to own your own personal brand-new pump, you will also be entitled to purchase a new set of Hegen PCTO™ Double Electric Breast Pump Device with power adapter at S$270. You will only be entitled to one (1) of such purchase for each Rental Order. You can make this purchase directly on www.hegen.com, after accessing your account and your Rental Order, anytime during your Rental Period. Do note that no refunds or cancellations will be accepted for the remaining period of the original Rental Order if you choose to purchase your own new personal pump during your Rental Period.

 

7. RENTAL BUNDLE ADD-ONS

We may bundle or sell additional breast pump accessories (i.e. Hegen Breast Pump Kit SoftSqround™) or complementary services (i.e. Breast Practice Workshops).

The accessories set is sold to you for your own personal use, and you get to keep them after the Rental Period has ended. You are only eligible to purchase one (1) unit of the Hegen Breast Pump Kit SoftSqround™ for each Rental Order. If you believe that you have received a faulty or damaged product, do alert us as soon as possible at cs@hegen.com together with the proof of purchase and we may be able to conduct an exchange if necessary. Do ensure that the product does not undergo any cleaning or sterilisation process so that we are able to understand what went wrong.

For the Breast Practice Workshop specifically, instructions for workshop registration will be sent out to you within 1 week from the point of Rental Order purchase via email. You should register for the workshop within 3 months from the point of Rental Order purchase. If you do not register for the workshop for more than 3 months after the Rental Order purchase, you agree to give us the right to consider this service delivered and no refunds will be provided.

Similarly, for the Pre/Post-Natal Lactation Consultations, our Hegen Lactation Centre Team will be reaching out via WhatsApp or Email within 1 week from the point of Rental Order purchase. You should confirm an appointment date and timeslot within 3 months from the point of Rental Order purchase. If you do not register for the workshop for more than 3 months after the Rental Order purchase, you agree to give us the right to consider this service delivered and no refunds will be provided.  

 

8. ORDER AMENDMENTS OR CANCELLATIONS

You may only request to amend the Rental Start Date or request for a change in flange size for the Hegen Breast Pump Kit SoftSqround™ add-on before your Rental Order has been locally shipped or collected.

All other Rental Order amendments will not be possible. For such cases, you may wish to cancel your Rental Order and then place a new Rental Order through www.hegen.com again.

All cancellations will only be allowed before your Rental Order has been locally shipped or collected. No refunds will be issued to the credit card or selected payment method used to purchase the Rental Order. Instead, refunds will only be processed in e-store credits. These e-store credits can only be attributed to the same user account used to purchase the cancelled Rental Order, are non-transferrable, can only be used on www.hegen.com, and will only be valid for 1 year from the point of issue.

For all order amendments or cancellation requests, please write in to cs@hegen.com for further assistance.

 

9. INDEMNITY

You agree to indemnify, defend and hold harmless Hegen Pte Ltd at all times against any and all claims, actions, damages, liabilities and losses, costs, and expenses arising from the use, possession or operation of the Equipment. Under no circumstances will we be liable to you for any failure, disruption of service, loss or damage to property or any other loss, damage costs, expenses or claims of whatever nature that results from the failure or breakdown of this service or product. This indemnification shall survive the term of the rental agreement.

 

10. CONSENT AND DATA PROTECTION

For security reasons, your payment details such as credit card numbers, and etcetera will not be shown, managed, or stored by Hegen Pte Ltd and will be solely managed through and by Stripe. Any credit card numbers shown in official documents will be partially blocked so that no personnel within Hegen Pte Ltd will have access to this information.